Welcome to Cengild. As our in-patient, allow these guidelines to assist you through a smooth In-Patient journey.

1. Admission

For inpatient, kindly bring along the following:

• Medical Card
• Letter of admission
• Identity card / Passport (Applicable to International In-patient)
• Deposit
   

2. Registration

• At the registration counter, kindly present the Letter of admission together with IC / Passport and the Admission officer will attend you.
• Kindly indicate the type of room eligibility or preference.
• Upon identification of your room preference, kindly indicate your mode of payment.
• Should it be cash payment, deposit will be collected – our Admission officer will advise the deposit amount to be collected based on the medical service required, room acquired and the estimation consultation fee from your admitting consultant.
• If you are covered by Insurance, kindly furnish us with the Guarantee Letter and Insurance card for verification. A deposit will still be collected if the approval is pending or if the insurance has declined coverage. All decision made by the insurance company is final and any appeal is to be made directly to the insurance company concerned.
• The admission officer will now proceed to complete all relevant documents. Once the availability of the room is determined, the admission officer will notify concierge to escort you to your assigned accommodation.

3. Ward

1. Upon arrival at the ward, our nurse will escort you to your room.
2. The nurse will then introduce herself and provide room and nursing service orientation which include the following:
   • Short introduction on the room and ward setup.
   • Gather information pertaining to your medical history.
   • Demonstrate the use of call bell.
   • Risk of fall and prevention awareness.
   • Information on the necessary preparation and admitting consultant order will be carried out.
3. Now, that the nurse has all your vital information, she will proceed to check your vital signs (i.e temperature , pulse , respiration, blood pressure and pain score), which is to be reported to the doctor concerned.
4. Relevant nursing care will be provided.
    

4. Discharge

• From Ward
  • After 5 pm, full day room charges will be charge
  • Please be informed that the check out time is 12 noon. For discharged after 12 noon, an additional half day room fee will be charged.

• Billing:
  • The final bill will be ready approximately 2 hours from the time discharge process is activated from the ward.
  • We also wish to remind you it may require 3-4 hours or longer to obtain the final Guarantee Letter from the insurer/ Third Party Administrators (TPA).
  • You may liaise with the ward nurse to confirm with the billing office on the status of final bill.
  • A deposit will be required if you wish to leave the hospital before the final guarantee letter is issued by Insurer / TPA.
  • Once your bill is ready, the ward nurse will provide you with a discharge Checklist and advise you / next of kin to proceed to Information counter to get a queue number for Discharge counter.
     
• Cashiering:
  • At the Discharge counter, you will receive an invoice and upon payment, an official receipt is issued.
  • Refund: Upon receiving final Guarantee Letter from your insurance, the deposit will be used for any uncovered charges. The deposit and excess payment (if any) will be refunded to your bank account (for cash transaction) or the same debit card or credit card that you used to pay for the deposit . The refund process will take 7-14 working days.
  • Once completed, the attending Discharge officer will direct you to Pharmacy department to collect your medication (if any).
     
• Pharmacy:
  At the pharmacy, please allow 10 – 15 minutes for pharmacy assistant to dispense your medication.
   
• Back to ward:
  • At the ward level, the attending nurse will provide following document:
    • Appointment card
    • X-ray
    • Relevant report
    • Discharge Summary
    • Sick leave (if any)
  • Prior to leaving, ensure all personal belonging are taken. The concierge personnel will escort you to the lobby.