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Packages Emergency Contacts

Credit Control Executive

  • Full Time
  • Anywhere

1) Bulk Mailing Process

  • Assist in collecting invoices including supporting documents for both Inpatient and Outpatient bills on a daily basis from BOFF.
  • Check and ensure complete set of supporting documents eg. Doctors’ report, insurance claim forms, final guarantee letter, patient’s NRIC, etc are attached to the invoices before sending out.

2) Debt Collection

  • Monitor the collection on insurance and corporate client assigned closely as per KPI set.
  • Provide Statement of Accounts on a monthly basis or as at and when client request.

3) Top Up Process

  • Generate the top up report daily and anticipates developments and identifies bills that will require special attentions.
  • Contact and inform patient’s next of kin of the current bill amount and initiate the top up amount required.

4) Customer Service

  • Communicate professionally with internal and external customers to effectively understand and handles disputed accounts and negotiates to bring payment into line with terms.
  • Ensure an accurate and timely response to customers’ inquiries to the status of the account activities are completed efficiently, courteously and professionally.

Other Requirements :

  • Min Diploma in any related field
  • Preferred Diploma or Degree in Healthcare Management
  • At least 3 Years of working experience
  • Preferred 2 Years experienced in related position

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Emergency Contacts